Application Support Engineer

Job Description

  • Identifying, understanding, and documenting functional requirements needed.
  • Maintaining and updating technical documents and procedures.
  • Issue tracking and resolution. Prioritization and escalation of issues to the appropriate authorities.
  • Managing project tasks and timelines to ensure that users’ expectations are met.
  • Create new and modify existing customizations within the application as requested by users.
  • Create weekly and monthly reports and analysis based on extracted users’ raw data.
  • Interfacing with team members/clients to ensure ongoing communication and project success.
  • Involve in design, documentation, and implementation of specific users’ request.
  • Prepare project timeline, deployment, and training schedules.
  • Serve as the lead technical expert in each deployment and implementation.
  • Extract and analyze raw data from an application using analysis tools such as Power BI, Power Pivot, Tableau, and Business Objects.
  • Ensure new users of the application have a smooth onboarding process by providing pre-onboarding training and assistance.
  • Delivering regular and customized training to teams within the business.
  • Skill relevant to the role:
    • Working knowledge of SQL and Relational Databases
    • Working knowledge of IT Hardware and Software
    • Extensive knowledge of Microsoft Office applications
    • Extraordinary customer service and relationship management experience
    • Ability to learn and master employer-specific software
    • Complex problem solving
    • Written and verbal communication skills
    • Ability to diagnose & address application issues

Location

  • Quezon City (Behind GMA7)

Salary Offer

  • To be discussed during Interview

Please do not send in generic resumes; make sure to add in the relevant experience/skillset/knowledge that proves the satisfaction of mandatory/preferred requirements.

All your information will be kept confidential according to EEO guidelines.

 

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